Shipping policy
Last Updated: October 5, 2026
Thank you for shopping with Fellow Store. We are committed to providing a reliable and transparent shipping experience. Please review our shipping policy before placing your order.
Shipping & Delivery Time
Our estimated delivery timeframe is:
7–12 business days
Business days are Monday through Friday, excluding weekends and public holidays.
Delivery times are estimates and may vary depending on the destination, shipping carrier, product availability, weather conditions, holidays, customs processing, or other circumstances outside our reasonable control.
During periods of high order volume or promotional events, additional processing or delivery time may be required.
Order Processing
Once your order has been successfully placed and payment has been confirmed, it will enter our order processing system.
After your order has been shipped, you may receive a shipping confirmation email containing tracking information when available.
Shipping Costs
Applicable shipping charges, if any, will be clearly displayed at checkout before you complete your purchase.
If free shipping is available as part of a promotion, the applicable conditions will be displayed on our website or during checkout.
Order Tracking
When tracking information is available, it will be sent to the email address associated with your order.
Please allow up to 48 hours after receiving your shipping confirmation for tracking information to become active.
Incorrect or Incomplete Shipping Address
Customers are responsible for providing complete and accurate shipping information when placing an order.
If you notice an error in your shipping address, please contact us as soon as possible at bbqzbjuekkvfd@outlook.com.
We cannot guarantee that an address can be changed after an order has entered processing or has been shipped.
Where permitted by applicable law, customers may be responsible for additional shipping costs resulting from an incorrect or incomplete delivery address.
Delayed Shipments
Although we aim to deliver orders within 7–12 business days, unexpected delays may occasionally occur due to weather, carrier disruptions, customs processing, holidays, or other circumstances outside our reasonable control.
If we become aware of a significant delay affecting your order, we will make reasonable efforts to provide you with updated information.
Lost or Damaged Packages
If your package appears to be lost in transit or arrives damaged, please contact our customer service team with your order number and relevant information.
We will review the situation and, where appropriate, work with the shipping carrier to determine the available resolution.
Delivered but Not Received
If your tracking information indicates that your package has been delivered but you cannot locate it, please check your delivery location, household members, neighbors, building management, or the applicable shipping carrier.
If you are still unable to locate the package, please contact us for assistance.
International Orders
International orders may be subject to customs inspections, import duties, taxes, brokerage fees, or other charges imposed by the destination country.
Unless otherwise stated at checkout, such charges are not included in the purchase price or shipping charges and may be the responsibility of the recipient.
Customs processing may also result in additional delivery time.
Contact Us
For questions regarding shipping, delivery, or an existing order, please contact:
Fellow Store
1730 Snapdragon Dr
Wasco, CA 93280
United States
Email: bbqzbjuekkvfd@outlook.com
Phone: 336-870-6301
Website: www.fellewstore.shop